Support and maintenance

The services for support are bug fixing, updates, new releases and personal assistance. Typical support questions are mostly operational questions, trouble shooting and generic ‘How do I ….’ questions. Questions regarding the use and functionality of the software.

Remote support

If necessary, FourVision HR connects to (via remote control) the location of your application. In this way we can come to an effective problem determination and based on that, to a solutions direction.

Support system

The specialists of FourVision HR Plus will assess every support call and give the proper feedback direct by you as a Dynamics AX user or via the support system of your Dynamics AX Partner. In this way you have to make only one support call, so you have to log in only one time to one party: Your Partner of Microsoft Dynamics AX.

Onsite support

Onsite support is a good option if you need more support and it is not useful to deliver this by Phone, or remote solutions are not possible to deliver. If there is a problem with the software, then this will be covered by the maintenance contract. If the activities relate to Application support, Technical support or Training Consultancy, then the work will be charged at the current consultancy rates or will be booked off of the ticket strip.

Hotline

Is your company down because of the software and there is no work-around available, you can contact FourVision HR Plus directly and ask your question(s) to the support professional.